Refund policy

 

Perfect! Here are all 4 policies for Chris Aura Living:

At Chris Aura Living, every candle is hand-poured with care. Because our products are handmade and made-to-order, we have a limited return window.

Eligibility for Returns We accept returns or replacements only in the following cases:

• You received a damaged or broken product
• You received the wrong item

To be eligible, you must contact us within 48 hours of delivery with an unboxing video or clear photographs of the issue.

Non-Returnable Items

• Products returned without prior approval
• Items damaged due to misuse or negligence after delivery
• Sale or discounted items

Refunds Once your claim is reviewed and approved, we will offer either:

• A replacement of the same product, or
• A store credit for the value of the item

Refunds to original payment method are processed within 5–7 business days after approval.

How to Raise a Claim Email us at chrisauraliving@gmail.com or WhatsApp us at +91 89716 78867 within 48 hours of receiving your order.